ICICI Bank

Phone Banking Officers - Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound). 

Location: Thane, Hyderabad. 

Key Deliverables:

• Handle and resolve customer complaints/ queries over phone.
• Provide customers with relevant product and service information.
• Cross sell new product and service opportunities to customers over phone.
• Provide feedback to the team leaders about product / process.

Key Skills:

• Good Communication Skills (English & Hindi Language).
• Open to work in rotational shifts.

Qualifications:

• Age less than or equal to 28 years.
• Graduates in any discipline.
• 0 - 2 years experience in call centers handling domestic and international customers. 

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Probationary Officer Training Programme

Probationary Officer Training Programme is an initiative of ICICI Bank to attract young talent who wish to pursue a career in banking. It is designed to develop specialists with banking knowledge and skills to fulfill the future need of trained bankers.

It is a one year full time residential training programme, conducted at ICICI Manipal Academy campus, Bangalore. Applicants joining the Probationary Officer Training Programme will be enrolled for MBA in Banking and Finance with Manipal University, an UGC recognized University.

Since its inception in 2007 more than 5,700 students have joined the Bank and currently 1,700 students are undergoing the training at the ICICI Manipal Academy Campus in Bangalore

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ICICI Bank More Details Visit Bank Site Here